Policies

HOURS OF OPERATION

  •       Order online 24/7
  •       All locations are open Monday-Friday 8:00am-5:00pm EST. and Saturdays from 8:00am-1:00pm EST.
  •       Closed Sundays and All Major US Holidays.

 

PAYMENT / CHECKOUT

  •       Payment Options: Visa, MasterCard, American Express, Discover, and PayPal
  •      Sales Tax: We are required to collect 7.00% sales tax for shipments to the State of Florida unless the proper Sales Tax Certificate is presented and a wholesale account is opened prior to the order being placed.

If you are having difficulty processing your payment or completing an order, please call us toll-free at 1-877-599-9205 or email us at [email protected]

 

SHIPPING POLICY

  •       Free shipping to the Continental 48 states only.
  •      Alaska, Guam, Hawaii, Puerto Rico, or Virgin Islands are special orders and will be extra shipping charges which can be quoted prior to placing your order. For these types of orders, we require them to be done in person or over the phone with one of our team members.
  •       We do not ship to P.O. Box, APOs, FPOs, or Military Mail Box.
  •      Orders that are processed between the hours of 8:00am and 4:00pm EST time Monday – Friday will be shipped the same day.  All orders received after hours will be processed next business day.
  •       After order is processed and shipped a tracking number will be provided via email along with a copy of your invoice.

 

To track your shipments log on to www.FedEx.com, and enter you’re tracking number.  Also you can contact FedEx via phone at 1-800-463-3339.

We do not redirect or change addresses once the part has been shipped.  In the event that an order does need to have an address change there is a $15.00 fee that has to be paid via telephone at 1-877-599-9205 also the package has to be in transit and has not reached FedEx destination facility otherwise we will not be able to change the address.  Before we can make any address changes you would have to contact us by phone not email Monday-Friday 8:00am-3:30pm EST.

 

RETURNS/REFUNDS/ CANCELATION POLICY

All returns and warranty claims must be authorized by Sunbelt Radiators, Inc. prior to returning.  A RMA form must accompany all returns.  Contact our Customer Service Team for details. If buyer receives an incorrect item by our default, Please email us with photos of the item and of the box it came in. We will issue a prepaid return label and we will be responsible for the re-shipping charge. (Domestic shipment only). If buyer purchased the wrong item by error or wants to return, the shipping and handling charges is not refundable, including items that are marked as “FREE SHIPPING”. If the item has “free shipping” the true shipping cost will not be refunded. The buyer will be responsible for the return shipping charge and a 20% restock fee. The buyer must contact us prior to returning the item for a return merchandise authorization form. The form must be completed and included with the returned item. The item will be inspected prior to refund given. The item must be in “NEW CONDITION” with no damage or modification, in original packing with all pieces. Returns accepted within 30 days after the item is received any special orders or custom ordered parts are non-refundable, non-returnable, and non-exchangeable.
If the item is damaged or defective a claim must be made
(see our customer service section for details). Any items returned after the 30 day period must be approved by our Customer Service Team and will carry a 20% restocking fee and shipping will be the responsibility of the customer.  Refunds may take up to 5 business days from the day we receive your return.  Any orders once they are shipped are considered final sale.  If you chose to cancel your order it may result in a 20% restocking fee and you will be responsible for the shipping charges associated with that order.  If you refuse a shipment we will credited minus the shipping as long as the item passes inspection and is deemed a returnable item.

 

CLAIMS/DAMAGES

 

Damaged in Transit
Inspect your package(s) BEFORE you accept it from the shipping company!! If you see any damage and/or evidence of tampering on the outer packaging you MUST make sure that the delivery person makes a note of this damage on the delivery receipt. Without this note on the delivery receipt we cannot fix this problem for you. Once you've made sure the note of damage is on the delivery receipt, tell the delivery driver that you refuse to accept the damaged package, then email our Customer Service Team immediately so we can send you a replacement part! As soon as we confirm with our carrier that the delivery receipt has the note of damage, we'll get a replacement on its way to you.
If no one was available to accept your package(s) from the delivery person and the package was left for you, first contact our Customer Service Team immediately. Second, you MUST contact the carrier within 24 hours of date the package was left for you! A member of our Customer Service Team can explain how you contact the carrier to report the damage. This type of claim, we require our carrier to validate the damage. Please be sure to take photos of the damages and email them to us, we'll get a replacement on its way to you.

 

Damaged Part inside the Box
Inspect your parts once you receive them. If any part is damaged, contact our Customer Service Team immediately and tell us so we can send you a replacement.  We may need you to send back the damaged part before we ship your replacement and a member of our Customer Service Team will explain what you need to do so that it does not delay your shipment. We will cover of the shipping costs.  As soon as we receive the damaged part and inspect it, we'll get a replacement on its way to you.

 

Missing Part(s)
If for any reason you don't have all the parts you ordered, first check the packing slip that was included with your shipment.  In order to fill your order quickly and efficiently with items already in stock we may have split your order into multiple shipments, which we indicate on the packing slip.  If this is the case, rest assures that you will not be charged any additional shipping costs.  Second, check your email for messages from us providing additional tracking numbers for the rest of your items.  You can check the status of the additional packages using the tracking number(s) and the carrier's website provided in the email.

 

Defective Part(s)
If for any reason the part you received has a manufacturer's defect, call our Customer Service Team immediately so we can send you a replacement part.  We do need you to send back the defective part before we ship you a replacement.  We will pay for the shipping costs to get the part(s) back by emailing you a pre-paid shipping label to put on the shipping box, then you give that shipping box to FedEx and they'll bring it right back to us.  As soon as we receive the defective part and inspect it, we'll get a replacement on its way to you.

 

Wrong Part(s)
Our team works really hard to make sure we send you the exact part(s) you ordered, but sometimes things get mixed up and you might receive a part that's not what you ordered.  If this happens, call our Customer Service Team immediately and we will send you the correct part(s).  A member of our Customer Service Team will explain what you need to do.  The first step is that we need you to send back the part(s) you received.  We'll email you a shipping label and as soon as we get that part(s) back, we'll get the correct part(s) shipped out.  We will take care of the shipping costs.
If you ordered a part(s) that you no longer need or you no longer want we respectfully remind you that all sales are final, no refunds, and no exchanges.

 

What we can NOT fix
While we sell parts to help you fix your vehicle, we can't help you with labor expenses, towing expenses, additional repair expenses, rental car expenses or other related expenses caused by the duration of time required for you to receive the part(s) you ordered, or caused by any of the listed problems and any additional time required to fix them, or caused by the use of wrong, broken or defective part(s) during and/or after installation, or caused by the use and/or installation of the part(s) you ordered. Thanks for understanding.

Also please read carefully our warranty terms policy.  Feel free to contact our Customer Service Team via email at [email protected] for information about your order.

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