Policies

HOURS OF OPERATION

  •       Order online 24/7
  •       All locations are open Monday-Friday 8:00am-5:00pm EST. and Saturdays from 8:00am-1:00pm EST.
  •       Closed Sundays and All Major US Holidays.

 

PAYMENT / CHECKOUT

  •       Payment Options: Visa, MasterCard, American Express, Discover, and PayPal
  •      Sales Tax: We are required to collect 7.00% sales tax for shipments to the State of Florida unless the proper Sales Tax Certificate is presented and a wholesale account is opened prior to the order being placed.

If you are having difficulty processing your payment or completing an order, please call us toll-free at 1-877-599-9205 or email us at [email protected]

 

SHIPPING POLICY

  •       Free shipping to the Continental 48 states only.
  •      Alaska, Guam, Hawaii, Puerto Rico, or Virgin Islands are special orders and will be extra shipping charges which can be quoted prior to placing your order. For these types of orders, we require them to be done in person or over the phone with one of our team members.
  •       We do not ship to P.O. Box, APOs, FPOs, or Military Mail Box.
  •      Orders that are processed between the hours of 8:00am and 4:00pm EST time Monday – Friday will be shipped the same day.  All orders received after hours will be processed next business day.
  •       After order is processed and shipped a tracking number will be provided via email along with a copy of your invoice.

 

To track your shipments log on to www.FedEx.com, and enter you’re tracking number.  Also you can contact FedEx via phone at 1-800-463-3339.

We do not redirect or change addresses once the part has been shipped.  In the event that an order does need to have an address change there is a $15.00 fee that has to be paid via telephone at 1-877-599-9205 also the package has to be in transit and has not reached FedEx destination facility otherwise we will not be able to change the address.  Before we can make any address changes you would have to contact us by phone not email Monday-Friday 8:00am-3:30pm EST.

 

RETURNS POLICY

Items purchased from Sunbelt Radiators, Inc. may be returned either to one of our locations or by carrier. The offer is valid as a onetime replacement of the original part purchased by the original owner/purchaser. Customers may return part(s) within 30 days of the purchase date and buyer pays return shipping. Prior to returning any part(s) customer must request a return authorization number from our customer service team.

In order for a proper return and refund the part(s) must be in original packaging, not used, not installed, or disassembled. Part(s) free of any damages and must have all fittings and/or hardware. Sunbelt Radiators, Inc. will not be liable for any part(s) during the return shipping process until the part is received in our facility, inspected, and approved.

If a replacement is needed the customer will need to purchase the replacement part(s) and a refund will be issued once the item is received back and the return is approved.  Refunds may take 5 business days from the day the part(s) is received.  Refunds will be processed to the original payment method.  No exceptions.

Damaged shipping claims must be reported within 24hrs to our customer service team. Items will be subject to inspection by the carrier for approval and replacement of part(s). All damaged packages must be refused at time of delivery and reported to [email protected].

Refused or undeliverable shipments may be subject to return shipping & handling charges and a 20% restocking fee may apply.

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